Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations. Grade 12 or equivalent national qualification in gaming operations; Previous experience in a customer facing role. Unit: GrandWest Casino and Entertainment World. Location: Grand West Casino. Job Purpose: Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests. Education: Matric Grade 12 with Maths literacy and English fluency. PSIRA C grade certificate.
- We believe in teamwork.
We treat each other with respect and work together to create great memorable experiences for all our stakeholders. - Everything we do, we do with passion.
We inspire each other with our positive attitude and energy as we strive to be the best. - We are always professional.
We use our skills and competence to provide the highest standards of work at all times. - We put our customers first.
Our customer is at the heart of all we do and we exceed their expectations every time.
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations. Grade 12 or equivalent national qualification in gaming operations; Previous experience in a customer facing role. Unit: GrandWest Casino and Entertainment World. Location: Grand West Casino. Job Purpose: Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests. Education: Matric Grade 12 with Maths literacy and English fluency. PSIRA C grade certificate.
- Grandwest Casino Job Vacancies Punjab
- Grandwest Casino Job Vacancies Sri Lanka
- Grandwest Casino Job Vacancies Abu Dhabi
- Grandwest Casino Job Vacancies Dubai
- We believe in teamwork.
We treat each other with respect and work together to create great memorable experiences for all our stakeholders. - Everything we do, we do with passion.
We inspire each other with our positive attitude and energy as we strive to be the best. - We are always professional.
We use our skills and competence to provide the highest standards of work at all times. - We put our customers first.
Our customer is at the heart of all we do and we exceed their expectations every time.
To be an internationally recognised and respected gaming and hospitality group that provides memorable experiences for our guests, we need exceptional people to deliver on our brand promise. Given our highly competitive, service-oriented industry, our people are key to our success and sustainability. This is why we look at Sun International careers as a marathon, not a sprint, and go the extra mile to ensure that Sun International employees are empowered to give their best at all times. We want to create genuine value for the communities we serve, while offering you rewarding employment and abundant opportunities for personal growth.
Be part of a family that gives you solid career experience and exciting opportunities, both locally and abroad. Enjoy a hospitality career rich in growth and challenge. Your future is bright at Sun International.
Surveillance Monitoring Officer - Grand West Casino
Grandwest Casino Job Vacancies Punjab
Code/Reference: N/A03440
Applications accepted until: 2015-07-15
Number of Openings: 1
Unit: GrandWest Casino and Entertainment World
Location: Grand West Casino
Job Purpose:
► Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests.
Education:
► Matric Grade 12 with Maths literacy and English fluency.
► Key licence.
► PSIRA C grade certificate.
Experience:
► Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
► 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage.
► Experience using surveillance /equipment an advantage No previous criminal record (not including traffic related offences)
Working conditions and special requirements:
► Ability to work shifts that meet operational requirements
► Ability to focus on a specific task for long periods of time
► Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
► An ability to pick up simple changes in colour or movement
► Quick recognition of essential details and the ability to home in on relevant points or characteristics.
► Level and consistency of sustained concentration - prolonged attention span.
► Distinguishing between incident criteria and background noise.
► Sensitivity to deviations from standard.
► Ability to remain focussed over time and maintain attention to detail.
► Speed of review ability.
► An ability to review visual screens efficiently and to pick up both detail and the broader context.
► Human Vigilance / the ability to be vigilant for sustained periods of time
Skills and Knowledge
Grandwest Casino Job Vacancies Sri Lanka
Technical Competencies:
► Gaming Devices ( Surveillance context )
► Gaming monitoring
► Surveillance systems and equipment
Behavioural competencies:
► Managing risk
► Communication
► Emotional resilience
► Analytical thinking
► Results orientation
► Customer service orientation
Key Performance Areas
Reporting and Administration:
► Reporting all incidents and significant events to the relevant Stakeholders.
► Prioritises reports according to the severity of the incident.
► Captures relevant data on the EOB
► Compiles comprehensive reports where required
Grandwest Casino Job Vacancies Abu Dhabi
Investigations:
► Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
► Investigates all variances reported to the Surveillance Department
► Reports findings of the review
Grandwest Casino Job Vacancies Dubai
Surveillance Monitoring:
► All Gaming procedures are monitored against the relevant functions.
► Complete target reports / punter scans on all gaming areas as per unit specific schedule
► System checks, alarm conditions and interfaces conducted
► Faulty equipment is reported and recorded
► Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
► Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc
► Monitors all non-gaming procedures against the relevant function
► Proactive monitors high risk areas and emergency response as per set out procedures
Evidence and record keeping:
► Record and retain evidence
